FAQs
Frequently Asked Questions about S2 Medical's Products and Services
General Information
S2 Medical Supply provides child, youth incontinence, and adult incontinence supplies, as well as intermittent catheters and related supplies, external catheters and related supplies, foley catheters and related supplies, ostomy pouches & wafers and related supplies.
To set up an account, call us with your:
- Name, address, telephone number, and date of birth
- For Medicare and Medicaid beneficiaries, the information from your card
- Insurance company name, ID, effective date, group name, and telephone number
- Physician's name, address, and telephone number
- Diagnosis
- Supplies you need
Shipping Information
Your supplies are shipped Fed EX, USPS or UPS
Usually it takes 1 to 3 business days.
No, orders are shipped free if we bill your insurance company, Medicare, or Medicaid.
Medicare, Medicaid, and some insurance companies require that we talk to you to determine your current level of supplies, before we can ship your order.
Order Information
Call us at 1-888-799-3767 (Monday to Friday, 9 AM to 5:30 PM) or fax your order to 1-888-799-2489.
Yes, enroll in text and email to be convenently notified about your orders.
No, each month your Patient Care Advocate will call you about a week before your next supply order would be needed based on your established usage. Our goal is for you to never run out of supplies.
Text, email or call your Customer Care Advocate as soon as you can. We will obtain all the necessary documentation to ensure that your supplies are not interrupted.
No, not for covered supplies that we bill Medicare, Medicaid, or insurance for. We will bill you any deductibles or copays after we receive a response from Medicare, Medicaid, or insurance and any secondary insurance you may have.
